CTG INSIDE CUSTOMER SERVICE REPRESENTATIVE in Shakopee, Minnesota

Title: INSIDE CUSTOMER SERVICE REPRESENTATIVE

Location: US-MN-Shakopee

Job Number: 17203355

CTG's premier global client in Shakopee, MN has an 11-month contract assignment for an Internal Customer Service Representative. There is the potential for extension after the initial contract period.

The W2 hourly pay rate will be $16.00/hr.

U.S. Domestic Service Coordinator-Internal Customer Service Representative

DESCRIPTION

The ideal candidate will contribute toward the duties and tasks of the Field Service Manager and Technicians in order to ensure that the organization has exceptional internal phone support and scheduling practices resulting in the successful installation and thorough training of company equipment and its customers, while also supporting the planning and scheduling of other

internal and external collaborations.

  1. Provide comprehensive and diligent phone support:

Guaranteeing every incoming customer call is answered the first time in a polite, courteous and timely manner.


Demonstrate positive company image and brand awareness in every conversation.


Ensure that every customer is given the support that they need, and that accurate records are made of every incoming and outgoing support transaction, no matter how minor.

  1. Manage internal and external scheduling processes:

Provide proactive, relative scheduling support; awareness of schedule status and pending items at all times.


Ensure that management and field technicians are informed and aware of scheduling updates and changes at all times.


Coordinate and host events in conjunction with U.S. commercial operations team at the Shakopee facility.

  1. Administrative Duties:

Organize and schedule meetings and appointments.


Maintain contact lists.


Produce and distribute correspondence memos, letters, faxes and forms.


Assist in the preparation of regularly scheduled reports.


Book travel arrangements.


Submit and reconcile expense reports.

  1. Uphold and operate in accordance with company policies, External and Internal Communications as key Service Identity.

  2. Support the work of the Field Technical Relations.

  3. Interaction and communication with both customer service and sales to coordinate and incorporate workbook information, parts orders etc. into the Service Max tool.

EXPECTATIONS

  1. Clear awareness of the responsibilities and requirements inherent to the position.

  2. Proactive engagement with ongoing projects of Shakopee, MN office.

  3. Self starter experience in office settings/phones/interaction with customers

  4. As well as

• Excellent writing skills (required)

• Scheduling and planning experience (required)

• High proficiency in the English language (required)

• Structured and organized and able to multitask (required)

• Reliability and conscientiousness (required)

• Time management and planning skills (required)

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Customer Service