CTG ACCOUNT SUPPORT REPRESENTATIVE in Scranton, Pennsylvania

Title: ACCOUNT SUPPORT REPRESENTATIVE

Location: US-PA-Scranton

Job Number: 17203144

Our client in San Francisco, CA has an

immediate opening for a Account Support Representative for a 12 month contract assignment.

If

interested, please immediately apply to this requisition. For additional

information please call the recruiter, Cornelius Jones (919) 677-1313

ext 4906.

All candidates will need to submit via our

website for consideration to CTG job # 17203144

Thank you for your interest!

W2 ONLY. NO CORP-TO-CORP OR 1099.

Essential job

functions:

Provides dedicated support to all Client Associate positions , but

does not perform managerial HR tasks Provides backup and peak workload support

to all Client Associates in territory Establish support coverage schedules with

Managers and Site Coordinators Supports training of new employees, as required

Supports administrative tasks performed by Client Associates Supports asset

redeployment initiatives (re-use, re-deploy, and disposition activities for

office assets ) Ensures key contact list for all clients is maintained and

available Ensures there is a current roster of employees and associated duties

for effective coverage support Ensures day to day interface with account key

contacts is maintained during coverage support Work with account team to ensure

the Value Assurance Process is current and up to date. Communicates to Site

Coordinator and Manager all process opportunities identified during support

period Maintain appropriate communication within assigned area of coverage to

ensure peak workloads and absences are managed Provide accurate and timely

monthly reporting of activities as required Performs timely submission of

billing requirements with all associated reporting (XONE / Falcon) Coordinates

and fair shares overtime requirements Tracks overtime by account covered to

ensure proper billing Able to lift and move up to 50 pounds Travel to accounts

supported using reliable dependable transportation

SKILLS:

Ability to demonstrate problem resolution skills and escalation process Able to

demonstrate excellent verbal and written communications Able to demonstrate use

of organizational and time management skills to facilitate client deliverables

Able to demonstrate ability to manage multiple tasks Able to demonstrate use of

Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders,

change user options) -- Download and install files (fonts, drivers, etc.) from

internet sites; open, complete and save/print internet forms -- Perform mail

merges Able to demonstrate intermediate knowledge of MS Word or equivalent --

Insert images -- Create and manage tables and columns -- Edit headers/footers

-- Create forms -- Create and manage multiple sections Able to demonstrate

intermediate knowledge of MS Excel or equivalent -- Navigate multiple

worksheets within a workbook -- Create charts/graphs -- Use basic math

functions -- Create basic formulae Able to demonstrate working knowledge of MS

PowerPoint or equivalent -- Open and create basic presentations -- Open saved

presentations -- Print using different options Able to demonstrate working

knowledge of account-relevant applications -- Adobe Acrobat -- File conversion

or graphic arts applications Able to demonstrate basic knowledge of network

(e.g., how to add or delete a network printer) Able to demonstrate ability to

recognize PC to printer connectivity Able to demonstrate basic knowledge of

Digital Front Ends Able to demonstrate functional knowledge of MAC when

required by client

EXPERIENCE:

3 years experience delivering services in a client environment Full range of

experience in Services Delivery positions

EDUCATION:

Minimum: High School diploma or equivalent

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Administrative Assistant & Clerical