CTG Commercial Sales Associate in Richmond, Virginia

Title: Commercial Sales Associate

Location: US-VA-Richmond

Job Number: 17203392

Sales Associate

We have a full-time contract opportunity for an experienced Sales Associate to work onsite for our client located in Richmond, VA. This is a 4 Month Contract with the opportunity to go perm.

The Sales Associate is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer’s buying experience. Knowledge of electrical, construction or mechanical products preferred

Our client is now one of the largest multi-national Fortune 500 Supply Chain Solutions and Integrated Procurement Services Organizations with connections to thousands of reputable brands that serve the industrial, contractor, utility, and government markets. With nine distribution centers and roughly 500 branches worldwide, they are a global strategic partner dedicated to supporting their customers’ operations, wherever they are located. If this excites you, give me a call!

Job Responsibilities:

  • Obtains orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates

  • Reports industry trends, competitive pricing and customer feedback to management

  • Collaborates with Outside Sales to ensure customer satisfaction

  • Increases orders by suggesting related items, explaining features, and checking customer’s buying history

  • Opens customer accounts by obtaining customer agreement, collecting customer information and extending credit

  • Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts

  • Keeps abreast of new products

  • Identifies ways for continuous improvement of processes

  • Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order

  • Maintains customer product discounts through branch price sheets and/or Distribution System price file maintenance screens; including maintenance of appropriate cost files to ensure accuracy of automated supplier claims

  • Investigates deductions made by customer when paying invoices, obtaining necessary information for management to make a determination of whether credit is to be issued or letter to be written

  • Prepares replies, credit forms (such as RMA, price adjustment) and/or entering the credit transaction into Distribution System

  • Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date

  • Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required

  • Performs other duties as required

  • May own a book of accounts


  • 2 – 4 years inside sales in either electrical or industrial construction equipment

  • Experience in telephone sales or business development with proven track record of achieving revenue goals

  • Ability to perform multiple tasks simultaneously

  • Familiar with Microsoft Office, and ability to perform basic computer skills

  • Ability to prospect and market concepts to existing and potentially new accounts

  • Ability to work in a team environment

  • Ability to communicate clearly, both verbally and in written form

  • Attention to detail

  • Ability to interpret complex information

  • Ability to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations, maintain constructive working relationships despite disagreement

  • Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues

  • Ability to influence others

  • Ability to prepare for emerging customer needs

  • Technical aptitude for equipment and service related issues

To Apply:

To be considered please immediately apply to this requisition using the link provided. For additional information please contact MJ Slaughter at mjslaughter@ctg.com or call (800) 553-8394x2201. Please reference CTG Job #17203392. Kindly forward to any other interested parties—thank you!


About CTG:


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Sales Support