CTG CUSTOMER SUPPORT REP (Oracle or SAP experience) in Research Triangle Park, North Carolina

Title: CUSTOMER SUPPORT REP (Oracle or SAP experience)

Location: US-NC-Research Triangle Park

Job Number: 17202519

CTG is seeking a Customer Support Representative for our global technology client in RTP, NC! We are looking for someone with the ability and drive to support and delight our client's customers, business partners and sales team with customer fulfillment support activities such as the following:

  • Customer Master Records Management - Create, update, maintain and deactivate customer accounts

  • Order Management – Validate, determine source of supply, process, invoice and track customer purchase orders

  • Backlog management – Modify, cancel, track order delivery and secure proof of delivery where required

  • Returns – Calculate returns cap, approve return request, provide authorization, track and credit the return

  • Maintenance Contracts – Validate, activate, update, renew and invoice customer maintenance contracts

  • Install Base – Update and manage install base system

  • Managed Services – Validate, create revenue and cost budget, fund and run billing of professional service projects

  • Business Partner Support – Execute onboarding for new partners, disbursements, validate and execute claims and channel management marketing programs. Collect and publish sales in and sales out activity.

  • Dispute Handling – Work with Customer, Sales and A/R to solve disputes

  • Ensure compliance to all audit requirements and established processes

QUALIFICATIONS:

Skills

  • Excellent communications (verbal, written)

  • Proficiency with basic Microsoft Office

  • Organizational and time management

  • High energy with capability and willingness to learn, apply process knowledge to “real” business requirements

  • Ability to multi-task and work under pressure

  • Teaming and ability to forge business relationships

Minimum EDUCATION and EXPERIENCE Requirements:

  • High School Diploma with applicable work experience

  • Proficiency with basic Microsoft Office; Advanced Excel skills and ability to work with large spreadsheets

Preferred EDUCATION and EXPERIENCE Requirements:

  • Formal/Advance degree and/or applicable work experience

  • Experience with handling maintenance service contracts preferred

  • Oracle / SAP experience preferred

PHYSICAL/WORK SCHEDULING DEMANDS:

  • Availability to work at month and quarter closes is critical

We can offer either a full salaried package with medical benefits and paid time off our an hourly package.

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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