CTG DEPLOYMENT TECHNICIAN in Raleigh, North Carolina

Title: DEPLOYMENT TECHNICIAN

Location: US-NC-Raleigh

Job Number: 17201653

CTG is hiring a Deployment Technician to work with our client in the downtown Raleigh, NC area.

In this position, you will perform the following duties:

  • Warehouse Receiving / Inventory – Receive equipment from the delivery company (UPS, FedEx, Freight, etc).

  • Check and note any damages when signing. Constant inventory management of equipment is necessary to maintain accurate records.

  • Physical abilities – Able to team lift 75 lbs and is required to walk ½ mile while pushing/pulling 50 lb. cart.

  • Transportation – Must have reliable vehicle. Deliveries outside of downtown area are standard and use of personal vehicle is required. (Mileage is reimbursed at federal rate)

  • Customer Service – Phone contact to setup appointments and discuss software contained on the client's PC. Personal delivery and setup of the PC and accessories at the customer desk side.

Required Skill Set:

  • PC Skills – Ability to remote into, view software list and determine differences between two systems. Ability to setup and train end user on desktops, laptops and tablets functionalities.

  • Software Skills – This position is PC based. Must be proficient in Win 7 through Win 10 and Office 2010. Working knowledge of manual transfer of end user approved files.

  • Strong written and verbal communication skills to communicate with all level of employees

  • Able to communicate complex issues in non-technical terms

  • Able to write clear and concise instructional documentation and business emails

  • Ability to work with minimal direction with management located in separate locations

  • Ability to resolve complex configuration issues using technical problem-solving skills

  • Ability to multi-task effectively and follow documented processes and paperwork requirements

  • Must be detail oriented, and have strong analytical skills.

  • A Plus certification is preferred.

  • Deployment experience is required.

  • Excellent interpersonal soft skills.

Candidates with server hardware or software background or phone support / troubleshooting only will not be considered.

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Service Technician