CTG Process Reporting Analyst in Painted Post, New York

Title: Process Reporting Analyst

Location: US-NY-Painted Post

Job Number: 17203725

Come join CTG and grow your career with us! CTG has worked with our international, Fortune 500 end-client for over 10 years. Apply now for this exciting opportunity!

Job Title : IT Data Analyst

Project Duration : Contract, 6 months

Project Location : Painted Post, NY

Work Hours : Monday to Friday, 8:00am to 5:00pm

Pay Rate : $18.00 to $21.00 Hourly, DOE (No Benefits)

$33,280 to $38,750 DOE, Salaried Limited Benefits

Job Description

  • Monitor and report on process performance and metrics

  • Producing communications and documentation

  • Providing information to users and customers about the availability of services and the procedure for obtaining them

  • Assist with general information, complaints or comments

  • Monitor and report on process performance

  • Prepare reports by collecting, analyzing, and summarizing information

  • Contribute to team effort by accomplishing related results as needed

Job Duties

  • Provide data analytics to identify emerging trends

  • Provide feedback to incident manager / service owners on trends

  • Suggest enhancements to processes as new trends emerge

  • Responsible for monthly reports for quantitative and qualitative metrics

  • Schedule own work to meet completion dates. In the absence of supervisor, may provide information of a sensitive nature.

  • Work schedule is Monday to Friday, 8:00a.m. to 5:00p.m.

Required Skills

  • Strong quantitative and qualitative analytical skills

  • Self-starter, energetic

  • Process and results oriented

  • Good follow through and organization

  • Familiar with Service Now reporting

  • Excellent communication and presentation skills, audiences and formats will vary

  • Excellent skills required with MS Excel including power pivot, MS Word and MS PowerPoint to develop, report and analyze data

Desired Skills

  • Understanding of ITIL foundations

  • Experience working with ITIL based processes

Education

  • Completed 2 year degree is required

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquires may be conducted

  • W2 only, no C2C or 1099 arrangements available

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To Apply

To be considered for this opportunity, please apply ASAP through our website using the link provided or go to www.ctg.com/careers and search on job #17203725 . Thank you for your interest!

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT