CTG IT Process Analyst in Painted Post, New York

Title: IT Process Analyst

Location: US-NY-Painted Post

Job Number: 17203793

Come join CTG and grow your career with us! CTG has worked with our international, Fortune 500 end-client for over 10 years. Apply now for this exciting opportunity!

Job Title: IT Process Analyst

Project Duration: Contract, 12 months

Project Location: Corning, NY

Work Hours: 8:00am to 5:00pm Mon-Fri, OT on case-by-case basis

Pay Rate: $25.00 to $34.30 Hourly, DOE (no Benefits)

$49,000 to $63,500 annually - DOE / Benefits selection

Required Skills / Experience

ITIL or ISO2000 knowledge/experience

Solid, recent experience in IT

Excellent experience with MS Office (Excel, Word, PowerPoint, etc.)

Strong Visio skills/experience

Job Description

Work hours: Monday through Friday, 8:00am to 5:00pm – no overtime without manager approval

Participate in the design of high quality processes that align with best practice and enable high quality service

SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Asset and Configuration, etc. as well as project resource with a focus on ITSM Processes

Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes

Identify sources of data to define improvement opportunities and provide input for process design and identified improvements

Incorporate key vendors/partners into existing processes

Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement

Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement

Analysis of process performance results and development of proposed action plan

Identify training needs, develop training and deliver training


Minimum of completed 2 year degree is required

Required Soft Skills

Act with integrity and authenticity

Communicate and engage

Demonstrate drive and commitment

Designing for usability

Customer focused

Value differences in people and ideas

Desired Soft Skills

Act quickly and decisively

Be confident and adaptable

Drive deployment

Establish direction and create commitment

Inspire and motivate

Relationship management and communication

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquires may be conducted

  • W2 only, no C2C or 1099 arrangements available

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To Apply

To be considered for this opportunity, please apply ASAP through our website using the link provided or go to www.ctg.com/careers and search on job #17203793. Or email your MS Word formatted resume and salary requirements to maurine.mercer@ctg.com. Thank you for your interest!


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Process Engineering