Location: US-NC-Morrisville

Job Number: 17201849

CTG is hiring a Jr. User Experience Research Specialist to support the execution of UX research to understand and improve the online customer experience for a top technology company’s website globally. This position will be managed by the Senior UX Research Manager and work closely with UX project managers, designers, developers, web analysts and business stakeholders. This position will assist with all aspects of UX research including test design, test implementation, data analysis, reporting and presentation of results.

Primary Responsibilities:

• Perform competitive analysis

• Participate in all phases of UX research (design, implementation, reporting)

• Collaborate with and be responsive to business stakeholders

• Create smart and efficient usability studies that accurately address UX issues

• Support efficient, timely execution of research projects

• Execute research projects using a wide range of tools and methods

• Coordinate UX research for A/B testing projects

• Communicate UX test results and how to use them to improve UI

• Monitor online customer feedback and report on issues and trends

• Propose new UX research projects


• Define customer profiles for tests

• Recruit participants or work with vendors on recruiting

• Create screening questions, test questions, tasks and test materials

• Set up studies in usertesting.com, UserZoom, dscout, fivesecondtest, Loop11, Treejack and other usability testing platforms

• Review recordings and code observed behaviors

• Create reports of test results that describe the findings and recommend actions

• Communicate with stakeholders during all phases of testing



  • BA or B.SC in a social science such as Psychology, Anthropology, Ethnography or in Human-Computer Interaction

  • UX Research Experience

  • Working knowledge of experimental design and use of statistics; familiarity with basic experimental design principles:

    Creating and testing hypotheses


    Within vs. between subjects design


    Coding observed behaviors

    Independent vs. dependent variables

  • Experience with eCommerce is a big plus

  • Understanding of effective web design and key UX principles

  • Background in cognitive psychology, human-computer interaction, human factors or other social science research experience

  • Proficient with Word, Excel, PowerPoint, Outlook

  • Familiar with HTML, CSS and basic aspects of web development

  • Familiar with Photoshop a plus

  • Project Management experience

  • Demonstrated experience working in a fast-paced environment

  • Organizational skills to manage multiple projects with different deadlines and prioritize tasks independently

  • Adaptability to shifting priorities, demands and timelines

  • Possess a positive attitude and ability to work in a collaborative and energetic team environment

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT