CTG Level II Help Desk Support Technician in Los Angeles, California

Title: Level II Help Desk Support Technician

Location: US-CA-Los Angeles

Job Number: 17203484

CTG is seeking an Executive Help Desk Support Technician for an opportunity in Los Angeles, CA. This is a Long-term, W2 Contract position. No C2Cs.

Location: Los Angeles, CA

Duration: Long-term

**Must be willing to drive from our Los Angeles site to our Costa Mesa site as this will be required on occasion. Transportation ability required along with valid License & Insurance – MVR required to CLEAR.

This role is for a Level 2 Help Desk agent focused on VIP level IT support. All support will be via remote connectivity and phone. This will include PC and MAC support and will be very technical in nature.

This role will also own the entire ticketing and support process, including tracking ticket movement, coordinating with other resolver groups, follow up with client, escalation, and any other action that is required until the issue is resolved.

This role will monitor activity to help identify trends with various issues within the Network, PC, or MAC environments.

Required Skills:

Experienced with Microsoft Office support in a professional environment. (Office 2010/2013 experience required)

Experienced with Windows 7/10 support in a professional environment

MAC certified or several years of MAC experience

Has a solid understanding of Network infrastructure

Experience with ticket management, ticketing queue software

Excellent documentation skills

Excellent communication Skills both verbally and written

Experience supporting eBiz and Marketing resources from a help desk

Organized, very thorough, and methodical in their approach to problem resolution

Tenacious and willing to contact anyone at any level for a resolution

Preferred Skills:

AMCT Certification or similar preferred

Preferably Casper certified

A or HP Certifications a plus

To Apply:

You may apply with the link on this site. Or, send your resume to the Recruiter, Craig Sandlin at craig.sandlin@ctg.com .


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support