CTG Sr. Technical Writer in Lexington, Kentucky

Title: Sr. Technical Writer

Location: US-KY-Lexington

Job Number: 17203613

Our client in Lexington, KY has an immediate opening for a Sr. Technical Writer for a 7 month contract assignment with expected extension.

If interested, please immediately apply to this requisition. For additional information please call the recruiter, Brooke Mehalek at 919-677-1313 ext 2021.

All candidates will need to submit via our website for consideration to CTG job # 17203613

Pay Rate: $ 35.97

Thank you for your interest!


Essential job functions:

An experienced, seasoned information development/publications professional with experience developing user documentation (user manuals, help systems, computer-based training [CBT])) for software applications. Experience in instructional design and in developing CBT modules for software applications is highly desirable.

Applicant must be competent to work on complex projects and apply an expert level of knowledge of information development and design concepts, practices, and procedures. In addition, the applicant should be familiar with waterfall and iterative (Agile) software development life cycles.

Typically, he or she will have had a recent role as a senior or advanced intermediate (3-4 years’ experience) information development/publications/instructional design professional on a software development or professional services team. He or she is able to perform information development activities on schedule and within quality standards according to product specifications and project plans.

He or she is familiar with standard tools to support information development, publications, and CBT (e.g., FrameMaker, Microsoft Word, MadCap Flare, RoboHelp, Captivate, Brainshark, Camtasia, Microsoft Visio) and is capable of working under aggressive deadlines with general supervision.

Expert written communications skills are required.

The candidate will be expected to perform information development, CBT development, and editing activities. He or she must work with the software development teams to ensure project deliveries are completed on-time, with high quality, and in line with business/customer requirements.

The successful candidate will be familiar with and confident in performing the following duties as a member of the software development team:

Prepares and/or maintains release notes, technical user documentation, online help, user manuals, CBT modules, and other publications.

Provides review copies to subject matter experts (SMEs) for comment and approval of information products.

Tracks review comments and approvals.

Manages documentation defects to closure using established procedures and guidelines.

Ensures accuracy in grammar and usage as well as conformity to standards as established in our client's guides for printed documentation and online help. Regarded as an in-house resource on questions of grammar, usage, and punctuation.

Ensures user documentation templates and products reflect current our client's branding standards.

Develops and maintains user documentation and online help templates as needed.

Maintains proficiency in documentation tools for desktop publishing, help development, screen captures, CBT development, and others as needed.

Participates in efforts to develop and maintain practices, procedures, and job aids for the information development group. Participates in cross-company and/or cross-business unit practice, procedure, and job aid initiatives as needed.

Performs information development activities according to established procedures and guidelines.

Provides input into the estimates and project plans for user documentation activities.

Reviews and provides input into software requirements specifications and technical designs, including reviewing content and providing editorial feedback.

Understands assignments and communicates accurate status on project activities.

Identifies risks and issues related to assigned work and works with the team to develop effective mitigations and action plans.

Analyzes/evaluates the impact of change requests to assigned work and ensures information products are updated as needed to reflect approved changes.

Fosters team work and communication to achieve project objectives and assists other team members as needed with information development activities.

Assists with interviewing and on-boarding new team members as requested.

Provides or coordinates special documentation services as needed.

Provides guidance and training to less experienced members of the documentation team.

Provide guidance and training in use of publication templates and/or writing to members of software development team as needed or requested.

Other information development/publications duties as assigned, such as editing/formatting ad hoc documents, white papers; participating in standards and style guide development.

Expert written communications skills are required. Minimum of 5 years’ experience developing user manuals, help systems, and CBT modules, including 3 –5 years’ experience developing user documentation/CBT for large, functionally complex systems.

5 years’ experience with tools such as FrameMaker, Microsoft Word, MadCap Flare, RoboHelp, Captivate, Brainshark, Camtasia Microsoft Visio, including experience managing templates and style sheets.

Experience using information development tools to single-source user manuals and help systems is a plus.

Experience working in globally dispersed work teams (onshore and offshore resources) is a plus.

Experience in developing training materials is desirable.

Experience with instructional design principles is desirable.

Previous participation in formal process improvement (ISO, PMP, CMMI, Six Sigma) is a plus.

Education and Typical Years of Experience:

  • Bachelor’s degree in a related field (e.g., English, Communications, Technical Writing, Instructional Design) or equivalent work experience. Master’s degree in Technical Communications or related field such as Instructional Design is a plus.


  • 5 years of Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technical Writing