CTG Help Desk Associate in Indianapolis, Indiana

Title: Help Desk Associate

Location: US-IN-Indianapolis

Job Number: 17203805

Our client in Indianapolis, IN has an immediate opening for a Help Desk Associate for a long term contract assignment.

This position pays $17.28 per hour (Sorry no PTO or Holiday pay)

If interested, please immediately apply to this requisition. For additional information please call the recruiter, James Dale at 888-414-6076 ext 5614

All candidates will need to submit via our website for consideration to

CTG job # 17203805

Thank you for your interest!

W2 ONLY. NO CORP-TO-CORP OR 1099.

Essential job functions:

  • Provide first-level remote IT services or assist in the delivery of higher level services to our customers.

  • Properly enter all calls into the help desk system.

  • Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed.

  • Ability to use remote desktop applications in order to troubleshoot end user PC related problems.

  • Ability to resolve standard documented problems with minimal assistance.

  • Take ownership for customer problem resolution.

  • Possesses working knowledge of customer support business and technology processes: -- Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.

  • Identify customer-training issues on standard and non-standard products.

  • Able to contribute to technical discussions with other team members and contributes to the decision making process.

Skills:

  • Able to demonstrate good customer service skills Able to demonstrate proficiency with Help desk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices.

  • Able to demonstrate basic hardware and software trouble shooting skills

  • Able to demonstrate ability to work with minimum supervision.

  • Able to demonstrate knowledge of all necessary web based tools as it applies to the position

  • Able to demonstrate willingness to work as a team player.

  • Able to demonstrate good organizational skills and ability to attend to details Ability to travel as required.

Education:

0-5 years in a technical customer environment Call Center experience preferred

Education:

High School Diploma or equivalent

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT