CTG BUSINESS ANALYST in Hickory, North Carolina


Location: US-NC-Hickory

Job Number: 17203019

CTG is hiring for one of its premier client position of Business Analysis Desktop support and SAP.


This is a combination of Desktop Support and SAP Troubleshooting position.

This is a Non-Exempt position

This posting is for 1 position this will cover day shifts. 7AM to 7PM It alternates 2 on 2 off and 3 on then 2 off.

  • Provides support to users including problem recognition, research, isolation, resolution and follow-up steps.

  • Is able to resolve some problems immediately, while more complex problems are assigned to second level support.

  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.

  • Has detailed knowledge of one skill area or basic knowledge of several skills.

  • Frequent use of SAP and application of technical standards, principles, theories, and concepts and techniques.

  • Provides solutions to a variety of technical problems of moderate scope and complexity.• Works under general supervision. Follows established procedures.

  • Work is reviewed for soundness of technical judgment and overall adequacy.

  • May provide solutions to technical problems

  • Contributes to the completion of milestones associated with specific projects.

  • Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in the allocation of additional resources.

  • Primarily internal company contacts.

  • Manager wants SAP and Desktop experience as well as SharePoint and service now being nice to haves.

  • Wants at least 2 years of IT experience, even desktop or call center experience would count towards this.

  • 2 year degree or higher required.

  • Desktop support and Service now experience is a plus and ITIL foundation is a bonus.

Reach at 800-992-5350 ext 4981


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT