CTG BILINGUAL SPANISH CUSTOMER SERVICE REPRESENTATIVE in Henrietta, New York

Title: BILINGUAL SPANISH CUSTOMER SERVICE REPRESENTATIVE

Location: US-NY-Henrietta

Job Number: 17203700

CTG has an excellent permanent placement opportunity available! Are you looking to grow your career and skill set in an exciting new role?

Job Title: Bilingual Spanish Customer Service Representative

Location: Henrietta, NY

Job Type: Permanent Placement

Pay Range: Competitive with full salaried benefits available

Work Hours: Monday – Friday, 3 day shifts 8:00-5:00 and 2 evening from 12:00-9:00

Bilingual Quality Customer Service Representatives provide superior customer service while managing and recovering delinquent accounts. Our client's consultative approach helps Consumers identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, we are looking for experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment.

If you're a people-oriented, customer service-focused, motivated, positive, team player and problem solver, then you would be a good fit for the Company Quality Customer Service team. We offer best in class bonus potential, flexible schedules, competitive wages, paid time-off, 401k, 100% paid employee health benefits and excellent career opportunities.

Essential Duties & Responsibilities:

• Obtain information from Consumers in order to determine current financial situation and determine solutions

• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily

• Gather proper documentation from Consumers and maintain appropriate follow-up

• Meet daily, weekly and monthly goals as set by management at Company

• Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.

• Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.

• Route Maintenance – proper management & updating of system to maximize contacts

• Skip-Tracing – to assist in locating & contacting borrowers

Education Requirement:

• High School Diploma or GED

• Associates or Bachelor’s Degree preferred

Skills/ Requirements:

• The ability to work 8 hour shifts between the hours of 8 AM and 9 PM consisting of three (3) day shifts and two (2) evening shifts.

• Willingness to work one (1) Saturday morning per month preferred.

• Ability to speak and converse in Spanish and English fluently

• Ability to proficiently read and write in English

• Ability to proficiently read and write in Spanish is preferred

• Six (6) months or more of direct phone or in person customer interaction experience.

• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution

• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.

• Strong organizational and time management skills

• Attention to detail

• Ability to act independently to resolve problems

• Motivation to learn

• Ability to work in a positive, collaborative manner with coworkers

• Ability and history of maintaining confidentiality and high level of trustworthiness.

• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.

• Ability to obtain and maintain Government Security Clearance

• U.S. Citizenship or Permanent Resident Alien with three or more years as a Permanent Resident in the U.S.

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Johna.Rogers@ctg.com

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG’s greatest asset is our people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Customer Service