CTG Print Production Coordinator (Great Neck, NY) in Great Neck, New York

Title: Print Production Coordinator (Great Neck, NY)

Location: US-NY-Great Neck

Job Number: 17203704

Print Production Coordinator in Great Neck, NY

Our client has an immediate opening for a Print Production Coordinator in Great Neck, NY for a on-going contract assignment. If interested, please send resume to Brenda.martin@ctg.com, referencing Job # 17203704 or call her at 507.438.3943.

Pay Rate is $23.67/hour / W2 Only, No Corp to Corp or 1099's please.

Essential job functions:

  • Customer Service - Primary point of contact for clients on all matters with delivery & performance.

  • Responsible and accountable for managing daily staff of 5 employees in a large Print Production environment.

  • Inspection & managing personnel compliance with process, procedure, and policy to deliver contracted Service Level Agreement targets.

  • Ensuring process improvements resulting in the highest levels of Quality Assurance and Client Satisfaction Levels.

  • Primary resource for all document production needs of the Client (potentially forms, document design, replenishment stock) for both litho/web printing as well as digital print solutions.

  • Production Print Advice and Services Promotion:

  • Manage Business Unit relationships, working with and advising Business Unit document owners to meet document production needs in a cost effective manner

  • If applicable, become active member of the Clients Form Committee

  • Promote the print services of the client production print center (where applicable)

  • Convert appropriate applications to digital platforms - identify and develop digital document opportunities

  • Ensure that savings targets are met and recorded for various deliverables, where applicable.


Print Job Management:

  • Price, co-ordinate and manage print projects for the Business Units as required

  • Interface with preferred suppliers, internal / external as required

  • Manage the various process requirements such as:

  • Attend forms committee

  • Document production quote process

  • Purchase order creation

  • Proof exchange

  • Delivery date follow up

  • Ensure appropriate documentation is available for audit purposes

  • System Administration:

  • Provide system administration for the forms management solution implemented for the client

  • Forms/Document Design:

  • Provide design expertise for all forms produced via print-on-demand (POD)

  • Act as creative consultant on forms design/ construction

  • Provide forms creation & revision services

  • Provide training to client end users on applicable DAO technology tools and processes

  • Coordinates training of new employees, as required

  • Coordinates administrative tasks performed by Client Associates

  • Attend operations staff and/or/client meetings and act as an operations focal point for the account

  • Works closely with immediate manager sharing information and following-up with account activity

  • Coordinates and leads internal and external site team meetings

  • Participates in internal and external account reviews

  • Establish effective monthly reports to track and trend key business and performance drivers

  • Use of Computer: Email, MS Word, Excel, PowerPoint

  • Provide general guidance and daily activity direction to approximately 5-10 Client Associates

  • Problem resolution and escalation

  • Use of organizational and time management skills to facilitate client deliverables

  • Ability to manage multiple tasks

  • Able to lift and move up to 50 pounds

Additional Requirements, Skills and Qualifications:

  • Ability to demonstrate excellent interpersonal skills

  • Demonstrate ability to communicated effectively (both written & in person) to Senior levels to articulate document strategy

  • Demonstrate ability to network with colleagues to share and deliver benchmark solutions

  • Demonstrate ability to deliver to deadlines

  • Demonstrate ability to function effectively at all levels of the business

  • Ability to demonstrate knowledge of PC's and recent releases of Microsoft Office (Proficient with Excel)

  • Ability to demonstrate current graphic design software, especially In Design, Adobe Illustrator and Quark

  • Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements

  • Demonstrate ability to manage multiple tasks in fast paced environment

  • Ability to demonstrate creativity & strong negotiation skills

  • Ability to demonstrate organizational skills

EXPERIENCE:

Minimum of five (5) years of print industry experience either in a production and/or project management

Minimum of three (3) years in a customer relationship role

Experience in print sales or price estimation

Familiar with document production techniques

Experience with commercial / transaction print / digital print

Direct Mail Experience preferred

Experience in working autonomously

Experience with print shop management and/or job scheduling

Graphic and forms design expertise

Valid driver's license

Account management experience

Print procurement experience with commercial vendors

Print inventory management and tracking experience preferred

Team supervision experience

EDUCATION (will be verified):

High School Diploma or Equivalent is required

Associates Degree in related field is preferred

Additional information:

Client Culture is professional

Dress code requirements: business casual

Physical requirements (i.e. lifting, walking between 5 buildings, moving equipment): long periods of standing & walking

Most important skills or experience to have: organization, Excel, Leadership, Customer Service, Process/Workflow Improvement

Schedule requirements & Overtime expectations: 9AM-6PM - plus ability to work occassional OT (Critical Need), some schedule flexibility

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Printing Operations / Support