CTG Cust Svc Rep / Printer Technician in Franklin, Tennessee
Title: Cust Svc Rep / Printer Technician
Job Number: 17201822
Customer Service/Printer Technician
Our client has an immediate opening for a Experienced Customer Service/Printer Technician Representative in Nashville, TN for an on-going contract assignment. If interested, please apply to this requisition at www.ctg.com, referencing Job# 17201822 . For additional information, please contact the Recruiter, Brenda Martin at (507) 438-3943 or by email at firstname.lastname@example.org. Thank you for your interest!
Pay Rate is $12.05 non-negotiable / W2 Only , No Corp-to-Corp OR 1099. No holiday, sick or vacation time offered.
Essential job functions:
Client Relationship Management to serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
Break-fix activities account for 70% of role responsibilities
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required
Utilize web-based applications as required to include Service Call Handling, Accurate call reporting on Equipment in designated systems
Remote Service call onsite support
Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc-)
Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise Non-client device management as required
Perform remote device monitoring and remote solve (Device Management)
Identify and promote Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4 Education Requirements
Additional Requirements, Skills and Qualifications:
Operational technical skills
Lift and move up to 50 pounds
Read, write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem solving and diagnosis per training provided
Customer problem resolution including escalation as required
Coordinate work tasks to ensure fulfillment of SOWs
Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues
Education Required: High School diploma or equivalent
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
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