CTG Networking Technical Support in Elma, New York

Title: Networking Technical Support

Location: US-NY-Elma

Job Number: 17203123

CTG has an excellent permanent placement opportunity available! Are you looking to grow your career and skill set in an exciting new role?

Job Title: Entry Level Technical Support

Location: Elma, NY

Job Type: Permanent Placement

Pay Range: Competitive with full salaried benefits available

Work Hours: Monday – Friday, 9:30 am – 6 pm

The ideal candidate for this position will be team focused with a strong understanding of IT Networking. Eagerness to learn will go a long way in this role – this company offers a robust training program related to VoIP technology.

Along with a competitive salary, candidates will receive great additional benefits like full salaried benefits for medical, dental and vision, and paid time off. This is a long term, ongoing role with room for growth down the line. Apply today!

Position Details:

•Trouble shooting customer VoIP installations and endpoints.

•Pre-Programming customer VoIP equipment.

•Pre/Post Sales Technical Support.

•Assist with internal IT projects.

•Training will be provided to the qualified candidate.

Required Skills and Education:

•Completed Associate’s or Bachelor’s related to Networking or equivalent work experience.

•Certifications a plus!

•Installation and troubleshooting of Windows operating systems.

•Networking (TCP/IP DNS Routing Subnetting)

•Understanding of internet communications and devices (Firewalls, Routers, Switches, VPN’s)

•Knowledge of Remote Desktop Software and Desktop Sharing Software

•VoIP or Telephony experience a plus

•Excellent communication skills, attention to detail and customer service focus

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Jessica.Carroll@ctg.com.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support