CTG Printer Maintenance in El Segundo, California

Title: Printer Maintenance

Location: US-CA-El Segundo

Job Number: 17203018

Our client in El Segundo, CA has an immediate opening for a Printer Maintenance for a 12 month contract assignment.

If interested, please immediately apply to this

requisition. For additional information please call the recruiter, Cornelius

Jones (919) 677-1313 ext 4906

All candidates will need to submit via our

website for consideration to CTG job # 17203018.

Thank you for your interest!


Essential job


Main Responsibilities: Client Relationship Management Serve as the

primary customer contact for equipment support and service Coordinate

Move/Add/Change (MAC) process Provide on-going end user training on equipment

Services Delivery Basic device cleaning and replacement of operator accessible

parts and consumables per equipment specifications. Break-fix activities

account for 70% of role responsibilities Provide IP address support Perform

basic equipment problem diagnosis Point of contact for equipment removal and

delivery for onsite support Contact service as required (Companyand 3rd party)

Utilize Companyweb-based applications as required to include Service Call

Handling Accurate call reporting on Equipment in Companydesignated systems

Remote Service call onsite support Driving (if required for duties) Download

and install printer drivers on end-user equipment Perform printer mapping to PC

as required Escalate printer network issues to appropriate resource Physical as

well as remote device management and control Device Configuration (Enter IP

address, scanning templates, User access levels. Scan to File/Email, etc)

Monitor/apply current software updates/patches On site contact for remote solve

resolutions requiring technical expertise Non-Companydevice management as

required Perform remote device monitoring and remote solve (CompanyDevice

Management) Identify and promote CompanyOffice Solutions Pro-actively manage

consumables and supplies using the DOS calculator. Maintain on-site operator

replaceable parts inventory Collect equipment meter information and submit for

billing purposes Perform Data Entry for activity and asset tracking Manage and

maintain on-site parts inventory using PM4


Requirements, Skills and Qualifications:

Education Requirements:

Min/Preferred, Education Level Minimum: High School diploma or


Operational technical skills:

Lift and move up to 50 pounds Read, write and follow basic English

instructions Customer service and communication skills Ability to manage

multiple tasks Perform duties with minimal supervision Basic Equipment problem

solving and diagnosis per training provided Customer problem resolution

including escalation as required Coordinate work tasks to ensure fulfillment of

SOWs Track and report account information as required 1-2 years relevant

experience resolving customer and equipment printing issues


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Administrative Assistant & Clerical