CTG Account Support Representative in El Segundo, California

Title: Account Support Representative

Location: US-CA-El Segundo

Job Number: 17205361

Account Support Representative

Our client has an immediate opening for an Account Support Representative III in El Segundo, CA for an on-going contract assignment. If interested, please contact the Recruiter, Brenda Martin at (507) 438-3943 & forward your complete resume to brenda.martin@ctg.com referencing CTG Job# 17205361.

Pay Rate is $19.38 (non-negotiable) / W2 Only, no Corp-to-Corp or 1099's please. No PTO offered.

Essential job functions:

  • Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks

  • Provides backup and peak workload support to all Client Associates in territory

  • Establish support coverage schedules with Managers and Site Coordinators

  • Supports training of new employees, as required

  • Supports administrative tasks performed by Client Associates

  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )

  • Ensures key contact list for all clients is maintained and available

  • Ensures there is a current roster of employees and associated duties for effective coverage support

  • Ensures day to day interface with account key contacts is maintained during coverage support

  • Work with account team to ensure the Value Assurance Process is current and up to date

  • Communicates to Site Coordinator and Manager all process opportunities identified during support period

  • Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed

  • Provide accurate and timely monthly reporting of activities as required

  • Performs timely submission of billing requirements with all associated reporting

  • Coordinates and fair shares overtime requirements

  • Tracks overtime by account covered to ensure proper billing

  • Able to lift and move up to 50 pounds

  • Travel to accounts supported using reliable dependable transportation (personal vehicle required)

Additional Requirements, Skills and Qualifications:

Ability to demonstrate problem resolution skills and escalation process

Able to demonstrate excellent verbal and written communications

Able to demonstrate use of organizational and time management skills to facilitate client deliverables

Able to demonstrate ability to manage multiple tasks

Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges

Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections

Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae

Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options

Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications

Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)

Able to demonstrate ability to recognize PC to printer connectivity

Able to demonstrate basic knowledge of Digital Front Ends

Able to demonstrate functional knowledge of MAC when required by client

Experience:

3 years experience delivering services in a client environment

Full range of experience in Services Delivery positions

Education:

High School diploma or equivalent is required

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Printing Operations / Support