CTG Experienced Print Production - Service Delivery Technician in Dayton, Ohio

Title: Experienced Print Production - Service Delivery Technician

Location: US-OH-Dayton

Job Number: 17201735

Advanced Print Production Technician Needed (Dayton, OH)

Our client has an immediate opening for a Advanced Print Production Technician in Dayton, OH for an on-going contract assignment. If interested, please apply to this requisition at http://www.ctg.com/, referencing Job# 17201735. For additional information, please contact the Recruiter, Brenda Martin at (507) 438-3943 or by email at brenda.martin@ctg.com. Thank you for your interest!

Pay Rate $13.85 / W2 Only, No Corp-to-Corp or 1099 / No holiday, vacation or sick pay offered.

Essential job functions:

Operate digital and color equipment

Possesses skills and competencies to deliver contracted customer requirements

Tasks and activities are defined and routine ability to lift and move up to 50 pounds

Point of contact to receive, review and electronically log customer jobs

Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)

Operate office/production equipment (printer, copier, fax, scan)

Apply asset tags to office equipment and update database

Track and coordinate the move, add or change of office equipment assets at customer accounts

Clean and maintain office equipment when necessary

Process and distribute incoming and outgoing faxes, log for billing purposes

Process basic forms and update information using a PC

Collect and submit meter reads

Problem solve issues to complete production, delivery, and output requirements

Perform quality inspection before, during and after output of each production run

Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided

Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications Operate high volume printers and copiers

Estimate, schedule and track incoming production jobs Optimize document design for quality and reproduction

Track and store jobs as customer requires for reuse at a future date, including file back-up Inspect files for problem areas, including fonts, image resolution and image registration

Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution

Integrate variable data files into printed format using templates provided

Operate high volume folding and inserting mail equipment

File/document conversion (utilizing standard software)

Perform operator maintenance on equipment

Maintain reporting logs and information for billing

Track and store jobs as customer requires for reuse at a future date, including file back-up

Perform minimal training to customer end-users on equipment

Engage services from Xerox and/or non-Xerox third party vendors to support purchase of customer supplies and services as required

May develop work processes or templates

Additional Requirements, Skills and Qualifications:

Able to demonstrate computer skills

Functional knowledge of PC (keyboard functions, mouse, etc.)

Able to demonstrate intermediate use of:

--MS office (Word, Excel, PowerPoint)

--Web, Internet, and Intranet

--Create spreadsheets

--Use standard formulas


--Filter, and create graphs

--Import/export information

--Embed files into applications

--Move data between Word and Excel

Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network

Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry

Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer

Able to demonstrate basic math skills (division, multiplication, percentages)

Able to demonstrate business maturity and professionalism

Able to demonstrate ability to coach and mentor co-workers


1 year minimum experience in a Customer Service environment


High School Diploma or equivalent is required

Post high school technology training or job experience is required.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Printing Operations / Support