CTG Printer Maintenance / Repair in Dallas, Texas

Title: Printer Maintenance / Repair

Location: US-TX-Dallas

Job Number: 17202515


premier client in Dallas, TX – 75201 has an immediate opening for a Printer

Maintenance / Repair for 12 Months contract position with extensions.


interested, please immediately apply to this requisition. For additional

information please call the recruiter, Mohammed

Abdul Muqtadir at 800-992-5350 Ext: 4982or email

your resume to mohammed.abdul@ctg.com



Printer Maintenance / Repair


TX – 75201


12 Months Contract position with extensions


Client Relationship Management Serve as the

primary customer contact for equipment support and service Coordinate

Move/Add/Change (MAC) process Provide on-going end user training on equipment

Services Delivery Basic device cleaning and replacement of operator accessible

parts and consumables per equipment specifications. Break-fix activities

account for 70% of role responsibilities Provide IP address support Perform

basic equipment problem diagnosis Point of contact for equipment removal and

delivery for onsite support Contact service as required (Xerox and 3rd party)

Utilize Xerox web-based applications as required to include Service Call

Handling Accurate call reporting on Equipment in Xerox designated systems

Remote Service call onsite support Driving (if required for duties) Download

and install printer drivers on end-user equipment Perform printer mapping to PC

as required Escalate printer network issues to appropriate resource Physical as

well as remote device management and control Device Configuration (Enter IP

address, scanning templates, User access levels. Scan to File/Email, etc)

Monitor/apply current software updates/patches on site contact for remote solve

resolutions requiring technical expertise Non-Xerox device management as

required Perform remote device monitoring and remote solve (Xerox Device

Management) Identify and promote Xerox Office Solutions Pro-actively manage

consumables and supplies using the DOS calculator. Maintain on-site operator

replaceable parts inventory Collect equipment meter information and submit for

billing purposes Perform Data Entry for activity and asset tracking Manage and

maintain on-site parts inventory using PM4



Min/Preferred, Education Level Minimum: High

School diploma or equivalent


technical skills:

Lift and move up to 50 pounds Read, write and

follow basic English instructions Customer service and communication skills

Ability to manage multiple tasks Perform duties with minimal supervision Basic

Equipment problem solving and diagnosis per training provided Customer problem

resolution including escalation as required Coordinate work tasks to ensure

fulfillment of SOWs Track and report account information as required

1-2 years relevant experience resolving customer

and equipment printing issues


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Administrative Assistant & Clerical