CTG IT Desktop Support in Concord, North Carolina

Title: IT Desktop Support

Location: US-NC-Concord

Job Number: 17206915

Come join CTG and grow your career with us! CTG has worked with our international, Fortune 500 end-client for over 10 years. Apply now for this exciting opportunity!

Job Title: IT Desktop Support

Project Duration: Contract, 12 months

Project Location: Concord, NC

Work Hours: 8:00 a.m. to 5:00 p.m. Mon-Fri, OT possible w/ mgr. approval

Pay Rate: $17.48 to $24.97/Hourly, DOE (no Benefits)

$15.53 to $22.21/hr. DOE Salaried Limited Benes (holidays / vacation) $14.47 to $20.67/hr. DOE Salaried Full Benes (medical / dental benes, holidays/vacation; ST/LT disability, life insurance/AD&D

MUST HAVE to be considered

  • Previous desktop support experience – must be current experience

  • Minimum of one year current experience in IT

  • Experienced setting up and imaging computers

  • Intermediate software knowledge of Altiris and Symantec products

  • Must be familiar with laptops, desktops, printers, LAN/WAN/Wireless networks in order to provide support to customers

  • Looking for a mix between customer service experience and a strong technical resource

Scope of Position

  • Responsible for the effective acquisition, installation, maintenance and use of desktop technology

  • May be responsible for the purchase and installation of hardware/software

  • Will represent the bridge between technology and business needs

  • Resolve problems with new and existing equipment

  • May train end users on software

  • Administer end user requests and projects

  • Coordinate resources to solve problems

  • Limited use and/or application of technical principles, theories and concepts

  • Develop solutions to routine technical problems of limited scope

  • Work is closely supervised

  • Must be able to follow specific, detailed instructions

  • May be assigned to small projects or to phase(s) of larger projects

  • Contribute to the completion of routine technical tasks

  • Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group

  • Possible frequent contact with external customer

Required Education

  • 4 year degree highly desired, but Computer/Network related training and/or experience would be considered in lieu of degree

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquires may be conducted

  • W2 only, no C2C or 1099 arrangements available

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To Apply

To be considered for this opportunity, please apply ASAP through our website using the link provided or go to www.ctg.com/careers and search on job #17206915. Thank you for your interest!


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support