CTG HELP DESK SPECIALIST in Colorado Springs, Colorado

Title: HELP DESK SPECIALIST

Location: US-CO-Colorado Springs

Job Number: 17203129

Our client in Colorado Springs, CO has an immediate opening for a Help Desk Specialist for a 6 months contract assignment.

If interested, please immediately apply to this requisition. For additional information please call the recruiter, Shiva Prasad email

shiva.bathula@ctg.com or call me on 800-992-5350 X 4992

All candidates will need to submit via our website for consideration to CTG job # 17203129

Thank you for your interest!

W2 ONLY. NO CORP-TO-CORP OR 1099.

Job Title: Help Desk Specialist

Location : Colorado Springs, CO

Duration : 6 Months contract position

Essential job functions:

•Assist internal and external customers in the sale and support of products and services.

•Provide technical assistance and support to clients relating to use, operation, and maintenance of equipment.

•Review blueprints, plans, bills of material, and other customer documents to ensure salability and proper integration of equipment.

•Issue return authorizations and manage the return materials process including failure analysis and coordination of vendor returns of non-conforming product.

•Assist QC and Product Development in testing and validation of existing and new products.

•Assist the Department Manager in maintaining the item master database as directed.

•RMA / Quality Control Clerk functions - creating and communicating Returns to customers and processing returns when they arrive at the facility

•Product testing and validation of returns and products.

•This will be the primary function of the position

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

Job: Technology & Healthcare IT