CTG Senior Desktop Technician in Brooklyn, Ohio

Title: Senior Desktop Technician

Location: US-OH-Brooklyn

Job Number: 17205262

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 10 years! Apply with CTG for this exciting opportunity!

Title: Senior Desktop Technician

Project Location: Brooklyn, OH

Work schedule: M-F 8:00am - 5:00pm

Contract: 6 months with possible extension


The National Field Services technician is to provide support for all employees at KeyBank, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to KeyBank employees, providing desk side computer hardware and software support. Technician will work directly with various lines of business across the bank. Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, and excellent communication skills.

Job Function:

  • Engage in the support of Key’s computer platforms at corporate, campus and data center locations.

  • Provide high level of customer service to Key's internal client base

  • Effectively communicate with the end user

  • Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers

  • Complete work on assigned tickets within SLA

  • Use industry standard concepts, practices, and procedures

  • Rely on documented and established guidelines to perform the functions of the job

  • Communicate using excellent grammar and listening skills

  • Work closely with team and produce clear documentation

  • Learn new things and adapt to new procedures

  • Provide audio\visual support

Required Skills and Experience:

  • 2 years of technical support experience in a computer support environment

  • Possess an associate’s degree in computer science and/or business, or the work experience equivalent

  • Work within a customer oriented, positive team environment

  • Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff

  • Provide support on single projects and initiatives within scope, budget and timeline

  • Track corporate IT assets throughout computer lifecycle

  • Install, support, and maintain desktop applications

  • Provision applications using Microsoft System Center Configuration Manager (SCCM)

  • Support desktop and mobile operating systems

  • Configure, troubleshoot and repair hardware

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to rachel.bruso@ctg.com along with the job title.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support