CTG REMOTE M204 SR. SUPPORT ANALYST in Bowling Green, Kentucky
Title: REMOTE M204 SR. SUPPORT ANALYST
Location: United States
Job Number: 17203830
CTG is looking for candidates to provide support to our client and experienced in the following for a 2 Year remote contract.
Provide second level problem determination and resolution of assigned applications.
Advance the operational efficiency of the use of assigned applications.
Responsible for the education of customers as to the solution of software problems by answering questions, interpreting operating instructions, and providing references to the administration of end user applications systems.
Respond promptly to Help Desk notifications, customer complaints, and customer inquiries.
Maintain a customer centric focus when performing his/her functions.
Participate in the sales process and/or preparation and submittal of Request for Proposal to potential clients.
Provides day to day project guidance to support staff
Provides back up support to the Client Support Manager or as needed
Provides subject matter expert support on specific applications as required
Duties also include:
Monitors the in-use Help Desk application software, responds to calls received via cell phone.
Uses effective problem solving skills by focusing on problems and ensuring that solution and/or deliverables conform to client specifications.
Completes assigned functions as stated in the engagement proposals or other statements of work with minimal supervision.
Assists with finalizing forms, procedures, and documentation needed for maintenance of application programs.
Gathers, reviews, and summarizes information needed to determine solutions for client application software problems.
Submits internal and external status reports on time and as required.
Expand refined skills to include the internals of more than one product area and externals of several product areas.
Communicate effectively with peers, product programmers, customer support representatives, customers, and management, to ensure timely resolutions to reported problems.
Determine when, where, and how to reroute problems to other technical areas.
Inform CTG management on client problems and/or engagement quality when appropriate.
Candidate is required to have Model 204 development experience including the following Advance Model 204 (M204) Application Modules:
Fixed Equipment (Asset Management)
Non- Patient Accounts Receivable
Supply Chain Management
Medical Records Archival
Candidate should also have experience with Internal M204 Development / Application Tools:
Other Applications / Tools:
Control M (BMC)
IBM Rational tool Suite (RAD, RTC)
MS SQL Server
• SSIS Packaging
• T-SQL Ad-hocs: (SQL & M204)
• Data Downloads
Business Intelligence / Analytics
• IBM TM1
• IBM Cognos BI 10.2 / 11.* Hyperion 9.3
• SQR Reporting
Knowledge of the following Applications that integrate with Advance is also preferred:
Epsi (Allscripts) - Interfaces
Raisers Edge | Financial Edge (BlackBaud)
Hospital Advisor (Kaufman-Hall) Cadency (Trintech)
Other Applications supported by ERP Systems team include:
• Pyxis Supply
• Jonas Fitness / ASF
• Policy Tech
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Healthcare & Hospital Implementations