CTG Printer Service Technician (Binghamton, NY) in Binghamton, New York

Title: Printer Service Technician (Binghamton, NY)

Location: US-NY-Binghamton

Job Number: 17203673

Printer Service Technician (Binghamton, NY)

Our client has an immediate opening for Printer Service Technician in Binghamton, NY, for an on-going contract assignment.

Essential job functions:

Break-fix activities account for 70% of role responsibilities

Customer Service

Provide on-going end user training on equipment

Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications

Perform basic equipment problem diagnosis

Point of contact for equipment removal and delivery for onsite support

Remote service calls - onsite support

Other Duties as necessary

Additional Requirements, Skills and Qualifications :

High School diploma or equivalent is Required.

Operational technical skills :

Lift and move up to 50 pounds

Read, write and follow basic English instructions

Customer service and communication skills

Ability to manage multiple tasks

Perform duties with minimal supervision

Basic Equipment problem solving and diagnosis per training provided

Customer problem resolution including escalation as required

Coordinate work tasks to ensure fulfillment of SOWs

Track and report account information as required

1-2 years relevant experience resolving customer and equipment printing issues

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Printing Operations / Support