CTG Printer Technician in Austin, Texas
Title: Printer Technician
Job Number: 17203127
Our client in Austin, TX has an
immediate opening for a Printer Technician for a 12 month contract assignment.
interested, please immediately apply to this requisition. For additional
information please call the recruiter, Cornelius Jones (919) 676-1313
All candidates will need to submit via our
website for consideration to CTG job #17203127
Thank you for your interest!
W2 ONLY. NO CORP-TO-CORP OR 1099.
Client Relationship Management Serve as the primary customer
contact for equipment support and service Coordinate Move/Add/Change (MAC)
process Provide on-going end user training on equipment Services Delivery Basic
device cleaning and replacement of operator accessible parts and consumables
per equipment specifications. Break-fix activities account for 70% of role
responsibilities Provide IP address support Perform basic equipment problem
diagnosis Point of contact for equipment removal and delivery for onsite
support Contact service as required (Companyand 3rd party) Utilize Companyweb-based
applications as required to include Service Call Handling Accurate call
reporting on Equipment in Companydesignated systems Remote Service call onsite
support Driving (if required for duties) Download and install printer drivers
on end-user equipment Perform printer mapping to PC as required Escalate
printer network issues to appropriate resource Physical as well as remote
device management and control Device Configuration (Enter IP address, scanning
templates, User access levels. Scan to File/Email, etc) Monitor/apply current
software updates/patches On site contact for remote solve resolutions requiring
technical expertise Non-Companydevice management as required Perform remote
device monitoring and remote solve (CompanyDevice Management) Identify and
promote CompanyOffice Solutions Pro-actively manage consumables and supplies
using the DOS calculator. Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes Perform
Data Entry for activity and asset tracking Manage and maintain on-site parts
inventory using PM4
Min/Preferred, Education Level Minimum: High School diploma or equivalent
Operational technical skills:
Lift and move up to 50 pounds Read, write and follow basic English instructions
Customer service and communication skills Ability to manage multiple tasks
Perform duties with minimal supervision Basic Equipment problem solving and
diagnosis per training provided Customer problem resolution including
escalation as required Coordinate work tasks to ensure fulfillment of SOWs
Track and report account information as required 1-2 years relevant experience
resolving customer and equipment printing issues
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
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