CTG Printer Technician in Austin, Texas

Title: Printer Technician

Location: US-TX-Austin

Job Number: 17203127

Our client in Austin, TX has an

immediate opening for a Printer Technician for a 12 month contract assignment.


interested, please immediately apply to this requisition. For additional

information please call the recruiter, Cornelius Jones (919) 676-1313

ext 4906.

All candidates will need to submit via our

website for consideration to CTG job #17203127

Thank you for your interest!


Essential job


Client Relationship Management Serve as the primary customer

contact for equipment support and service Coordinate Move/Add/Change (MAC)

process Provide on-going end user training on equipment Services Delivery Basic

device cleaning and replacement of operator accessible parts and consumables

per equipment specifications. Break-fix activities account for 70% of role

responsibilities Provide IP address support Perform basic equipment problem

diagnosis Point of contact for equipment removal and delivery for onsite

support Contact service as required (Companyand 3rd party) Utilize Companyweb-based

applications as required to include Service Call Handling Accurate call

reporting on Equipment in Companydesignated systems Remote Service call onsite

support Driving (if required for duties) Download and install printer drivers

on end-user equipment Perform printer mapping to PC as required Escalate

printer network issues to appropriate resource Physical as well as remote

device management and control Device Configuration (Enter IP address, scanning

templates, User access levels. Scan to File/Email, etc) Monitor/apply current

software updates/patches On site contact for remote solve resolutions requiring

technical expertise Non-Companydevice management as required Perform remote

device monitoring and remote solve (CompanyDevice Management) Identify and

promote CompanyOffice Solutions Pro-actively manage consumables and supplies

using the DOS calculator. Maintain on-site operator replaceable parts inventory

Collect equipment meter information and submit for billing purposes Perform

Data Entry for activity and asset tracking Manage and maintain on-site parts

inventory using PM4

Education Requirements:

Min/Preferred, Education Level Minimum: High School diploma or equivalent

Operational technical skills:

Lift and move up to 50 pounds Read, write and follow basic English instructions

Customer service and communication skills Ability to manage multiple tasks

Perform duties with minimal supervision Basic Equipment problem solving and

diagnosis per training provided Customer problem resolution including

escalation as required Coordinate work tasks to ensure fulfillment of SOWs

Track and report account information as required 1-2 years relevant experience

resolving customer and equipment printing issues


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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